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Terms and Conditions for Business Customers
Terms of trade for retail customers are available here.


All orders for goods accepted by CD-WRITER-COM LTD ("the Vendor," "CDW") are accepted subject to the following conditions which shall form part and govern the contract of sale. Acceptance of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a Purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the Vendor has authority to vary these conditions unless accepted in writing by a Director of CDW, hereinafter referred to as "a Director".

1. Payment and price

a. The Vendor reserves the right to vary the quoted price for the goods by upward additions in accordance with market conditions at the date of actual supply and the Purchaser shall pay such additions in addition to the quoted price. Price lists do not constitute an offer.

b. All invoices are due for payment on the date shown on the invoice. Payment is to be made in sterling unless otherwise agreed in writing by a Director.

c. All overdue accounts will be charged on a daily basis, commercial interest at 5% above the base rate of Barclays Bank PLC obtaining at the time.

2. Availability of Goods

The Vendor will use its best endeavours to comply with the date named for dispatch or delivery which date is given and intended as estimate only and is not to be the essence of the contract. If owing to non-availability of the goods or other causes beyond the Vendor's control, the Vendor shall be unable to effect delivery hereunder it shall be at liberty to determine the contract or part thereof by giving notice in writing to the Purchaser.

3. Property and Risk

For so long as any amounts remain owing from the Purchaser to the Vendor (whether immediately due or not) title to the property of the goods shall remain with the Vendor and ownership will not pass to the Purchaser until the Vendor has received payment in full. In the event of the Purchaser reselling the goods, if the Vendor has not received all amounts owing to it, the Purchaser shall account to the Vendor for the proceeds of any such sale and meanwhile hold all proceeds of such sale of such goods upon trust of the Vendor until the Vendor have received such amounts in full. The Vendor shall have the right to trace all proceeds in accordance with the principles of R. v. Hallets Estates 1880 13CH.D96. At any time after the due date for payment from the Purchaser to the Vendor, and so long as such amounts have not been received by the Vendor in full, the Vendor, at the Purchaser's expense, shall have the right to enter the Purchaser's premises and remove therefrom all goods which remain the property of the Vendor. In the event of any unpaid invoice, A1 shall reserve the right to reclaim any goods previously supplied to the value of the unpaid invoice.

4. Design Variation

Whilst the Vendor makes every effort to ensure that goods supplied correspond to in every respect with the sample, specification or description, provided as the case maybe, the Vendor is not responsible for the minor variations in specification, colour or other design features, and no such minor variation shall entitle the Purchaser to rescind the contract or shall be the subject of any claim against the Vendor by the Purchaser.

5. Claims

a: No liability for any claim for damage or non-functionality shall be accepted unless the Vendor is notified in writing by the Purchaser within 48 hours of delivery. This period may be extended at the sole discretion of the Vendor where the manufacturer's replacement exceeds this deadline.

b. No liability for any claim for missing items such as manuals etc. shall be accepted unless the Vendor is notified in writing by the Purchaser within 48 hours of delivery.

c. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note unless the Vendor is notified in writing by the Purchaser within 48 hours of delivery and the onus is on the Purchaser to prove any shortage.

d. In the case of active third party on-site maintenance contracts, the Purchaser accepts an obligation to use the services of the contracted third party to resolve the claims under clause 5(a).

e: In the case of manufacturers who operate direct product support and returns procedures, the Purchaser accepts an obligation to process their claim directly through the manufacturer.

f: No warranty is extended to consumable items, blank media or generic mice.

6. Guarantee

Excluding goods covered under clauses 5(e) and 5(f), all goods are warrantied free from manufacturing defect for a period of 365 days from the date of invoice, unless otherwise stated at the time of purchase. Goods failing within this period will be exchanged, repaired or credited at the sole discretion of the Vendor except where such failure can be attributed to reasonable wear and tear or user error or misuse, providing the goods are returned subject to the conditions outlined in clause 7. Excluding goods covered under clauses 5(e) and 5(f), or unless otherwise stated at the time of purchase, all goods are warrantied on a back to base basis. The Purchaser shall be responsible for all carriage, telephone, postal and incidental charges incurred during the guarantee period.

7. Returned Goods

a. The Vendor will not accept goods for credit or rectification unless such return has been authorised by the returns department, and the goods are received by the Vendor in stock condition, with original packaging. The Vendor retains the right at its sole discretion whether to accept the return of goods or whether to rectify the goods or whether to issue a credit note in respect thereof. The Vendor reserves the right not to issue credit for goods returned after 30 days from the date of the original invoice and where such credit is granted the credited amount shall not exceed the current market value or the invoiced value, whichever is the lower. The Vendor reserves the right to charge a restocking fee on goods returned for credit which are not in stock condition or that have been ordered in error by the Purchaser.

b. All returned goods must be received at CD-WRITER.COM LTD's premises within the warranty period, irrespective of when any returns authorisation may have been given. The Purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the Purchaser to the Vendor. The onus of proof of safe delivery shall rest with the Purchaser.

c. All items returned to the Vendor by pre-arrangement and found to contain no fault will be subject to a 25% restocking charge, providing the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of the Vendor.

d. No credit shall be allowed for goods until they have been received complete.

8. Consequential Loss

The extent of the Vendor liability to the Purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the Vendor shall in no circumstances whatsoever be liable to the Purchaser in respect of any loss or damage whether suffered by the Purchaser or any customer of the Purchaser and whether direct, indirect, consequential or however else arising.

9. Law

a. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.

b. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

c. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.